After we receive our customers' damaged products from our sales staff, from our stores, or by carrier, we will carefully examine each of them to determine necessary repairs, and will create a repair form. Then, each professional team will work on the repairs according to the form. Our artisans will also work on enhancing durability, such as adding inner liner reinforcements to parts that are frequently rubbed by friction. Offering this extra care allows our customers to use their beloved products for a long time.
Our team leaders are in charge of supervising the repair process and of checking the final result. After that, our sales staff will perform a final check by consulting the repair form. They will check if all necessary repairs have been done perfectly and if their finish retains the brand's reputation and quality. Only products that pass these tests will be returned to our customers. Our professional teams take pride in their work and do their best to beautify and reinforce products.